Privacy Policy

The short version

• We collect what you type into the quote form, plus basic technical and advertising information about your visit.
• We use it to quote, book and carry out your ride, and to see how our advertising is performing.
• We do not sell your information for money. Advertising companies such as Google may collect information on this site through cookies. You can turn that off.
• We only send you text messages if you ask us to.
• You can ask us what we hold about you, and ask us to correct or delete it. See your privacy rights.

Information we collect

Information you give us

• Quote requests: your name, phone number, the type of trip and vehicle, the number of passengers, pickup and drop-off locations, date, time and hours needed, and whether you agreed to receive text messages.
• Calls, texts and emails: what you tell us when you contact us or reply to us.

Please do not send us sensitive information through this website, such as Social Security numbers, payment card numbers or health information. We do not ask for it here.

Information collected automatically

• Technical information: your IP address, browser and device type, the pages you view, the date and time of your visit and the page that sent you here. Our website host records this in its server logs.
• Advertising information: if you arrive from an advertisement, the identifiers contained in that link (for example a Google click ID or campaign name), and whether you later sent a quote request or tapped our phone number.
• Cookies and similar technologies: small files or identifiers stored in your browser. See Cookies and advertising.

How we use it

• To prepare and send your quote, and to arrange and carry out your ride.
• To contact you about your request or booking by phone or email, and by text message if you agreed to texts.
• To measure how our advertising performs and to improve this website.
• To keep the website secure and to prevent spam, fraud and misuse.
• To keep business records, meet legal obligations and handle disputes.

Cookies and advertising

We advertise online and use advertising tools to learn which ads lead people to contact us. We use Google Ads, and we may also use similar tools from Meta (Facebook and Instagram) and other advertising companies.

These companies may use cookies, pixels and similar technologies to collect or receive information from this website and from elsewhere on the internet. They may use that information to measure advertising and to show you ads based on your visits to this and other websites.

• How Google uses information from sites that use its services
• Meta Privacy Policy

We do not send these companies what you type into the quote form. They receive advertising information only: identifiers, the pages viewed, and the fact that a request was sent or our phone number was tapped.

This website also stores two things in your browser itself: the advertising link you arrived with, kept only until you close the tab, so that your request can be matched to the right ad; and your advertising choice, if you make one below.

Your choices

Advertising cookies on this website

You can turn off advertising cookies and advertising measurement on this website. When they are off, we do not load advertising tags for your browser and we do not attach advertising information to your quote request.

Global Privacy Control. If your browser sends a Global Privacy Control signal, we treat it as a request to turn advertising off, and apply it automatically to that browser.

Advertising across the internet

• Google My Ad Center controls the ads Google shows you.
• Meta ad preferences controls ads on Facebook and Instagram.
• The Digital Advertising Alliance and the Network Advertising Initiative let you opt out of interest-based ads from many companies at once.
• Your browser settings let you block or delete cookies.

Do Not Track

Some browsers send an older “Do Not Track” signal. There is no agreed standard for it, and this website does not respond to it. It does respond to Global Privacy Control, as described above.

Calls and texts

Reply STOP to any text message to stop texts. To stop calls, or to change how we contact you, tell us by phone or email.

Who we share it with

• Companies that work for us: website hosting, the email delivery service that carries your request to us, and phone and messaging providers. They may use your information only to provide their services to us.
• The people who provide your ride: your chauffeur and, if another licensed operator carries out part of your trip for us, that operator. They receive your name, phone number and trip details.
• Advertising companies: Google, and others named above if we use them, receive the advertising information described in Cookies and advertising.
• Legal and safety reasons: when the law requires it, or when needed to protect our customers, our staff, the public or our rights.
• A change of ownership: if the business is sold or merged, customer information may pass to the new owner as part of that transaction.

We do not sell your personal information for money. We do not give your personal information to other companies for their own direct marketing.

Text messages

We send you text messages only if you tick the box agreeing to receive them or otherwise ask us to text you. Texts are about your quote and booking, such as confirmations and driver arrival and drop-off notices. Message frequency varies with your booking. Message and data rates may apply. Reply STOP to stop at any time, or HELP for help. Agreeing to texts is not a condition of booking a ride.

We do not share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing or promotional purposes. We share them only with the providers that deliver our messages and support our customer service. Text messaging opt-in data and consent are excluded from every other kind of sharing described in this policy.

The full text messaging terms are in our Terms of Service.

How long we keep it

We keep quote and booking details for as long as we need them to answer you, provide your ride and deal with any follow-up, and afterwards for as long as business, tax and legal record-keeping requires. Server logs are kept for a limited period for security. Advertising cookies expire according to the settings of the company that sets them. When we no longer need information, we delete it or remove what identifies you.

How we protect it

This website sends information over an encrypted connection, and we limit access to customer information to the people who need it to serve you. No website or business can promise perfect security. If you think your information with us has been misused, contact us straight away.

Your privacy rights

Wherever you live in the United States, you can ask us to do any of the following, free of charge:

• Tell you what personal information we hold about you, and give you a copy.
• Correct information that is wrong.
• Delete your information, unless we need to keep it by law or to finish a booking.
• Stop using your information for targeted advertising. You can do this yourself in Your choices.

To make a request, call (415) 792-1545 or email info@fivestarsflimo.com. We will ask for enough detail to confirm the request is yours, usually the name and phone number you used with us. We answer within 45 days. Someone you have authorized in writing may make a request for you. If we decline a request, we will tell you why, and you can ask us to look at it again by replying.

We will not treat you differently for using any of these rights.

California and other states

California residents

In the past 12 months we have collected the following categories of personal information, from you, from your device and from advertising companies, for the purposes described in How we use it:

• Identifiers and contact details: name, phone number, IP address and online advertising identifiers.
• Commercial information: the trips you ask about or book.
• Internet activity: pages viewed on this website and how you arrived here.
• Location information: the general area suggested by your IP address, and the pickup and drop-off addresses you give us.

We disclose these categories to the companies that work for us, as described in Who we share it with. We do not sell personal information for money. Letting advertising companies collect online identifiers and internet activity through cookies can count as “sharing” for cross-context behavioral advertising under California law; you can opt out of it in Your choices. We do not knowingly sell or share the personal information of anyone under 16, and we do not use sensitive personal information for purposes that California law lets you limit.

California’s “Shine the Light” law lets residents ask which personal information a business shared with others for their direct marketing. We do not share personal information for that purpose.

Nevada residents

We do not sell covered information as Nevada law defines it. You may still send us a request not to sell it in future, using the contact details below.

Other states

Several other states give their residents privacy rights similar to those listed in Your privacy rights. We honor those requests from residents of every state. If we decline your request and you are not satisfied with our answer, you may contact your state attorney general.

Children

This website is for adults arranging transportation. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our services or the law change. We will post the new version here with a new effective date, and if a change is significant we will say so prominently on this website. This website is intended for people in the United States, and information is processed in the United States.

Contact us

Questions or requests about privacy:

Five Star SF Limo
1439 Chinook Court, Unit E, San Francisco, CA
Phone: (415) 792-1545
Email: info@fivestarsflimo.com